Terms and conditions

Bella Vista Optics offers a wide spectrum of services that can be used on this website. The terms and conditions described in this section apply to all the content and services we offer. By visiting this website and using its services, the user confirms that they have read the terms and conditions and accepts them.

1. General Provisions

All the content on this website, including but not limited to text, documents, pictures, database, design and code, belongs to Bella Vista Optics and is subject to copyright. Any unauthorized use of the content is against the law and can lead to a lawsuit.
Bella Vista Optics has the right to change these terms and conditions at any point by updating this document, with no additional notifications. As a user, you are obliged to check this document regularly in order to be up-to-date with the current terms and conditions.

2. Client – website communication

The personal information you enter on this site will UNDER NO CIRCUMSTANCES be:
  • Published
  • Used for objectives different that the ones defined on the website.
  • Shared with third parties
This website may ask you for personal information like your name, surname, address, city and e-mail.
It will never ask for sensitive information like Personal ID number, Unique Master Citizen Number, bank account ID, credit card PIN etc. If you are asked for any of these by our website, please contact us here.

3. Delivery, return and refund

The delivery process is explained in the “Delivery to Customer” section. After receiving the product the customer must check whether it is in good condition and same as described. If the product is damaged or by any other means unfunctional, the customer has the right to return the product and ask for a replacement.
If the customer is not satisfied with the product, he/she has the right to return it within 7 days from the day it was received and will be refunded partially or fully, as described in part 4 of this document.

4. Refund

If the customer is not satisfied with the product, he/she has the right to return it within 7 days from the day it was received and will be refunded partially or fully.
4.1 Partial refund
Partial refund means that the customer will be provided a refund that equals the price of the optic frame only, not including the price of the optic lenses, which the customer can keep.
4.2 Full refund
Full refund means a refund will be provided that equals the total sum the customer has paid. This applies to ordered sunglasses and optic frames without optic lenses. In order for a product to be accepted for refund, it must be returned in exactly the same condition it was received in.

5. Acceptable use

Our website will constantly be upgraded. There is a possibility that some of the functionalities will not work during or after upgrades. If you encounter any problem or error while using this website, please let us know on the following link.

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